RSM DOMESTIC (US) SHIPPING POLICY

This section details the current RSM Shipping Policy for domestic shipments. Because we want to make your shopping experience as easy and safe as possible, please contact us at scandmint@comcast.net with any additional questions or concerns you may have.

DOMESTIC SHIPPING (USA):

1. Rates
RSM offers FLAT-RATE shipping of $4.95 to all customers with a delivery address within the 50 United States of America (including Hawaii and Alaska), the District of Columbia and Puerto Rico, including military addresses (APO/FPO), and regardless of order size and value. For information regarding shipment rates to other US territories and possessions, please call 1-877-552-6468 or email us at scandmint@comcast.net.

RSM does not inflate or mark up the cost of shipping that you pay with handling charges. The shipping rate is based on the actual rates currently in effect by United States Postal Service (USPS), calculated from the estimated average cost of all orders and distances from our office located in zip code 84121 (Utah).

2. Methods
RSM ships using First Class (less than 13 oz) or Priority Mail from the United States Postal Service (USPS). The transit time for Priority Mail is an average of 2-3 business days, not counting weekends and holidays, depending on the destination (Alaska, Hawaii and Puerto Rico would reasonably take 1-3 days longer than average, and Las Vegas, Denver or Phoenix somewhat less). Average transit times do not apply to APO/FPO shipments. RSM is not responsible for the delivery practices or policies of any carrier, or for any shipping delays caused by weekends or holidays.

First Class and Priority Mail cannot be followed during transit, but we always use USPS Tracking or Signature Confirmation in order to have proof-of-delivery. USPS Tracking service provides us with information about the date and time a shipment was delivered and, if delivery was attempted but not successful, the date and time of the delivery attempt. Signature Confirmation additionally gives us the name and signature of the person responsible for accepting the shipment at its destination. The USPS Tracking or Signature Confirmation bar code is scanned by the USPS at the time-of-delivery, and this scan designates the point where the risk and responsibility for the shipment is transferred to the customer. This basically means that you are responsible for your own mailbox, as it is your property. If you have a mailbox that is unprotected, where the shipment will wait unattended until collected, you might want to arrange to have someone pick up the shipment for you or have the item mailed to a post office box.

A shipment is considered to be delivered if and when the USPS Tracking or Signature Confirmation bar code has been scanned at the point of delivery by the USPS carrier or representative.

If the USPS confirms that your order was delivered according to a scan of the USPS Tracking or Signature Confirmation bar code, and you are not in receipt of the order, we recommend that you first contact your local Post Office where it is possibly being held for you. In this scenario, any dispute you have must be addressed with your local Postmaster (USPS) directly. Customers assume all risks and responsibility for the safety of a shipment upon delivery. RSM cannot accept responsibility for lost or stolen orders after delivery has been verified. 

USPS Tracking or Signature Confirmation is not available for shipments addressed to restricted APO/FPO destinations, and mail addressed to any U.S. territory or possession, with the exception of Puerto Rico, US Virgin Islands, and the following ZIP Codes: 96799 (American Samoa), 96910, 96912-13, 96915-17, 96919, 96921, 96923, 96928-29, 96931-32 (Guam), 96951 (Rota Island), 96950 (Saipan Island) and 96898 (Wake Atoll).

For security reasons, all orders are sent with USPS packaging or in a plain, white box with only our return address listed.

3. Processing Time
Most orders are processed and shipped within 1-3 business days, excluding weekends and holidays. We normally do not ship orders on Saturdays, and never on Sundays or holidays because of the opening times of the local USPS post offices. Please allow 2-3 weeks for shipping if products need to be re-stocked.

4. Addressing
It is important that you double-check the delivery address you enter into the order processing system, as this is the information we use for addressing your shipment. We do not use addresses on file for orders that are placed from the web store. As such, you are responsible for the correctness of the address entered. Orders that come in from via telephone, mail or e-mail will use different ways of verifying your delivery address. If you wish to have your order shipped to your work address, you must include the name of the company in the address information. This information is omitted at your own risk.

5. E-Mail Notification
If you gave us your correct email address when ordering, you will receive an e-mail confirmation when your order has been shipped. You can also request the shipment's USPS Tracking or Signature Confirmation number if you contact us by e-mail scandmint@comcast.net. This number can be used to get the most recent delivery information on the USPS website (www.usps.com).

If you didn't receive a shipping confirmation e-mail, it is entirely possible that when you entered your e-mail address there may have been a typing error and our mail server was unable to send the confirmation to you. It is also possible that your own provider had a hardware or software failure or update at the time the confirmation was sent.

6. Special Services
If you require Express Mail shipping, please contact us by e-mail scandmint@comcast.net or by phone 1-877-552-6468 so that we can tell you the correct price and confirm that overnight service is available. Express Mail has to be accepted by the USPS before 5 pm (MST) in order to be processed successfully for overnight delivery. We do not use FedEx, UPS or DHL, or any other express courier service.

7. Insurance
US on-line, telephone, e-mail orders, and mail orders paid by credit card are automatically insured at our cost. Mail orders paid by check often have to pay for their own insurance. Claims for Loss can be filed 21 days after mailing at the earliest, and no more than 180 days after mailing. Claims for Loss when articles were sent by Express Mail can be filed 7 days after mailing at the earliest, and no more than 90 days after mailing. Claims for Damage or Partial Loss may be filed immediately, and no more than 60 days after mailing. For items destined for APO/FPO locations, the earliest filing is 45 days after mailing, and no more than one year after mailing. The USPS will not start processing your claim until the earliest filing date. Proof of Damage includes evidence of damage, such as the damaged item, the packaging the item was delivered in, a photograph or digital image. You will be asked to return the item and provide this additional information.

RSM will file an inquiry with the USPS Claims and Inquiries Department on your behalf. A properly completed and supported claim is usually paid by the USPS within 30 days. Please allow some more time to allow RSM to process your claim.

RSM does not advance claim payments or allow any credit to be used while the claim is in process.

8. Returns & Exchanges
Please see our Returns & Exchanges Policy in the section Terms & Conditions.

9. Damaged, Lost or Stolen Shipments
In the event that an order has not been received within 7 business days from receipt of a shipping confirmation, please contact us at scandmint@comcast.net or by phone 1-877-552-6468.

A shipment is considered to be delivered if and when the USPS Tracking or Signature Confirmation bar code has been scanned at the point of delivery by the USPS carrier or representative. 

If the USPS confirms that your order was delivered according to a scan of the USPS Tracking or Signature Confirmation, and you are not in receipt of the order, we recommend that you first contact your local Post Office where it is possibly being held for you. In this scenario, any dispute you have must be addressed with your local Postmaster (USPS) directly. Customers assume all risks and responsibility for the safety of a shipment upon delivery. RSM cannot accept responsibility for lost or stolen orders after delivery has been verified. 

a. Damaged Items
If for some reason you need to return a damaged item, please follow these guidelines:

Please return item(s) to:
Royal Scandinavian Mint, Inc.
3434 East 7800 South
#182
Salt Lake City, UT 84121-5803 

b. Missing Item(s)
If you receive your order and there is a missing item, you must inform customer service by phone 1-877-552-6468 or email scandmint@comcast.net of any order discrepancy within seven (7) days of receiving the merchandise so that we may investigate and resolve the situation accordingly. Please include your name and order number.

c. Lost Shipment
While the USPS is typically very reliable, mistakes on their part do occasionally happen. RSM is not responsible for these mistakes, since we have no control over this company's own policies. RSM is not responsible for the delivery practices or policies of any carrier, or for any shipping delays caused by weekends or holidays.

d. Stolen Shipment
Customers are responsible for the security of their own mailbox or mail receptacle, including apartment house mail centers and rural delivery services. If you have a mail drop that is unprotected, where the shipment will wait unattended until collected, you might want to arrange to have someone pick up the shipment for you or have the item mailed to a post office box.

"Customers must provide authorized mail receptacles or door slots. The purchase, installation, maintenance, and replacement of mail receptacles used by customers for mail delivery are not the responsibility of the USPS."

It is your own responsibility to make arrangements to secure your mail delivery. For example, an ordinary parcel too large to fit into a customer's mailbox is not left behind unless the customer has filed a written order with the postmaster relieving the USPS and carriers of all responsibility in case of loss or depredation of any such parcel left outside the mailbox. If packages are regularly left by your carrier on a porch or doorstep if no one is home, please notify your local post office if you have not filed a written order for this to be done. Remember, if the package is stolen after the Delivery or Signature Confirmation has been scanned as delivered, RSM will not be held responsible and will not replace the contents of the package. RSM cannot be responsible for theft or loss of delivered goods, and assumes no such liability. 

Mail theft and mail fraud (including the false reporting of stolen mail or mail not received) are federal crimes. We are happy to assist USPS and our customers by providing any documentation that may be helpful in reporting and/or recovering an assumed stolen shipment.

e. Misaddressed Shipment
Our shipping labels reflect the "ship to" address as entered by the customer at the time of ordering. In the event that an incorrect or incomplete address has been entered by the customer, RSM assumes no responsibility for the successful delivery of the order.

In the event that a misaddressed shipment is returned to RSM, the customer will be charged any fees incurred for return postage due. Upon return of any misaddressed shipment to RSM, the customer will have the option of having the order reshipped to the correct address (new shipping charges apply), or canceling their order, whereupon a charge-back will be applied to their credit card for the cost of the goods only (we cannot credit for shipping charges on goods shipped), less a 15% restocking fee.

f. Unclaimed Shipment
If a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to have the package re-sent. In the event that an unclaimed shipment is returned to RSM, the customer will be charged any fees incurred for return postage due. Upon return of any unclaimed shipment to RSM, the customer will have the option of having the order reshipped, or canceling their order, whereupon a charge-back will be applied to their credit card for the cost of the goods only (we cannot credit for shipping charges on goods shipped), less a 15% restocking fee.

8. Back-Orders
From time to time we run out of a product before we have had a chance to re-order. In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available - with no additional shipping charges. On average it will add 7-10 days to your order. All items are subject to availability.